We hope that you enjoy your Eleni Bantra order!
If for any reason you would like to return or exchange your products, please read the following carefully before proceeding with your request:
- You have 14 days from receipt of order to return your unwanted items.
- Returns outside the 14-day window will not be accepted if you have not informed us of your decision to return the goods.
- The products should be returned unworn, unwashed and in perfect condition, with all Eleni Bantra garment tags or other original tags still attached.
- We recommend that you return items in their original packaging to ensure the necessary protection when in transit.
- Returns that are damaged, soiled or returned without their original labels may be not accepted and may be sent back to the customer.
- Shipping cost will be your own responsibility, and these costs are nonrefundable.
- Make sure you get proof from the post office, so we can still complete your return if it gets delayed on its way back to us.
- We will not be held responsible for undelivered goods, so please keep copies of your shipping documentation in case your parcel gets lost.
- To return a product please email email@example.com, complete the Return Form provided to you with your product and include it in the parcel. Unwanted products must be returned to the address below:
- ELENI BANTRA, Wimbledon Art Studios, Riverside Yard, London, SW17 0BB, United Kingdom.
- If a product is genuinely faulty, we recommend getting in touch and we will ask you to return the product to us at no cost so we can investigate the fault and suggest a solution.
Returns outside EU
- General return policy
- We suggest marking your package clearly as “RETURNED GOODS” to avoid delays at customs. We will not be responsible for any duty and tax charges that may apply to you if the package will be processed for customs clearance.
- In your courier’s transit document we suggest stating “RETURN SERVICE – Goods not suitable – being returned to UK”.
- If you need any assistance please email us at firstname.lastname@example.org
- Once your return is receives and inspected, we will notify you of the approval or rejection of your refund.
- If the return is accepted, we will refund the full value of your returned product as soon as possible and no later than 14 days after we receive your parcel. The full refund will be returned by the method originally used by you to pay (such as debit or credit card, PayPal).
- Exchanges cannot be made, so we suggest that you return your unwanted product for a refund and purchase the new item separately from our e-shop.